Refund Policy for GrowMore - A Brand Name of TPPJ-DEIRA INCORPORATES Ecommerce App

Last Updated: 1/12/2023

1. Refund Eligibility:

• 1.1 Customers are eligible for a refund within 7 days from the date of purchase.

2. Eligible Refund Scenarios:

• 2.1 We provide refunds for the following scenarios:
• - Product Defects: If the app fails to perform its intended functions due to technical issues or defects.
• - Unauthorized Purchases: If a customer reports unauthorized transactions on their account.

3. Non-Refundable Items:

• 3.1 Certain items are non-refundable. These include, but are not limited to:
• - Services that have already been provided.
• - Downloadable digital products after they have been accessed.
• - Customized or personalized items.

4. How to Request a Refund:

• 4.1 To request a refund, customers must contact our support team at [contact@growmore.app] and provide details about the issue.
• 4.2 Refund requests should include the order number, a description of the problem, and any relevant documentation or screenshots.

5. Refund Processing:

• 5.1 Refunds will be processed within 1-2 business days after approval.
• 5.2 Refunds will be issued to the original payment method used for the purchase.

6. Subscription Services:

• 6.1 For subscription services, customers can request a refund within 7 days of the initial purchase or renewal.
• 6.2 Refunds for subscription services will be prorated based on the remaining subscription period.

7. Changes to the Refund Policy:

• 7.1 Growmore reserves the right to modify or update this refund policy at any time.
• 7.2 Customers will be notified of any changes to the refund policy through our website or email.

8. Contact Information:

• 8.1 For any questions about our refund policy, please contact us at contact@growmore.app.

  Note: This refund policy is subject to the terms and conditions outlined in our Terms of Service.

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